Now that's something I could have used today as I battled endlessly with the evil, soulless, and incredibly stupid people working in Customer Service at G**C Mortgage Company. After cashing a year old check of ours -- inexplicably -- for the SECOND time, thus sucking the money out of our account like some crazy money-sucking vacuum, I think everything could possibly have been made right again with a simple apology (as well as a speedy refund). But not one. Not a single glimmer of contrition. Not a sliver of repentance or remorse. (And the refund is also suspect.)
It takes a strong person to own up to their mistakes. To take responsibility for the errors of their ways. I guess G**C Mortgage Company is basically just a big meany, a corporate sociopath (and I am sorry....but they really ruined my day) whose mama never taught it the etiquette of the apology.
Not my kids. They're going to know exactly what it means to make amends when you screw up. If I teach them anything it will be how to offer a sincere and heartfelt "sorry" when it's needed.
(Though Esmee, I must admit, quite unapologetically, beat the pants off of me and Kicky.)
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